Privacy Policy

MindHome offers short-stay accommodation at Komninon 18, 1st floor, 546 24 Thessaloniki, Greece. For questions about this policy or your personal information, contact us at info@mindhome.gr or +30 6973 496 426.

For the processing described in this policy, MindHome acts as the data controller unless a service provider acts as a separate controller under its own privacy terms.

We collect information you provide directly, information created through your reservation or stay, and limited technical information generated when you use our website.

• Identity and contact details, such as your name, email address, telephone number, billing address and country.
• Reservation details, including arrival and departure dates, guest numbers, selected apartment, preferences, requests and messages.
• Transaction details, such as payment status, amount, currency and a payment reference. Card information is handled by the payment provider and is not stored by this website.
• Technical information, including IP address, browser and device type, pages visited, approximate location and cookie choices.
• Communications with MindHome before, during or after your stay, including feedback and support requests.

We process personal information only when we have a lawful reason to do so. Depending on the situation, this may be necessary to perform a contract, comply with a legal obligation, pursue a legitimate business interest or act with your consent.

• To check availability, process and manage reservations, collect payment and provide your stay.
• To send confirmations, arrival instructions, access information and service messages.
• To answer questions, handle requests, resolve issues and improve guest service.
• To protect guests, our apartments and our services, including fraud prevention and security monitoring.
• To meet accounting, tax, insurance, public-health and other legal obligations.
• To measure and improve website performance and, where required, use non-essential cookies only with your consent.

We share personal information only when needed to operate the accommodation, complete a reservation, comply with the law or protect legitimate interests.

• Booking and property-management providers, including Hostaway, which powers our availability and secure booking pages.
• Payment processors, banks and fraud-prevention providers involved in completing your transaction.
• Website hosting, communications, maintenance, analytics and professional service providers acting under appropriate obligations.
• Public authorities, courts, insurers or advisers when disclosure is legally required or necessary to establish, exercise or defend a legal claim.

Some service providers may process information outside Greece or the European Economic Area. Where this happens, we rely on a lawful transfer mechanism and appropriate safeguards, such as an adequacy decision or approved contractual protections, when required by applicable law.

We retain personal information only for as long as necessary for the purpose for which it was collected. Reservation and transaction records may be kept for the periods required by tax, accounting, insurance and other applicable laws. Messages and technical records are kept for a proportionate period for guest service, security and dispute resolution. When information is no longer required, it is deleted or anonymised.

Subject to the conditions of applicable law, you may request access, correction, deletion, restriction or portability of your personal information, or object to certain processing. Where processing relies on consent, you may withdraw that consent at any time. Contact info@mindhome.gr to exercise a right. We may need to verify your identity before responding.

You may also lodge a complaint with the Hellenic Data Protection Authority.

Our website and booking tools may use essential cookies needed for security, language, availability and checkout. Optional analytics or similar technologies should operate according to the choices presented in the relevant cookie notice. Links to third-party websites and services are governed by those providers’ own privacy terms.

We use reasonable organisational and technical measures designed to protect personal information from unauthorised access, alteration, disclosure or loss. No internet service can guarantee absolute security.

We may update this policy when our services, providers or legal obligations change. The latest version will always appear on this page with its effective date.