Terms & Conditions

These terms govern use of the MindHome website and direct reservations for our apartments at Komninon 18, 1st floor, 546 24 Thessaloniki, Greece. Contact us at info@mindhome.gr or +30 6973 496 426.

The rate conditions, cancellation policy, payment schedule, house rules and other details shown during checkout or in your booking confirmation form part of your agreement with MindHome. Booking-specific terms take priority if they differ from a general provision on this page.

The person making a reservation must be legally able to enter into the booking agreement, provide accurate information and have authority to act for every guest included in the reservation. A reservation is confirmed only when you receive a confirmation from MindHome or our authorised booking system.

Availability, apartment descriptions and prices are presented in good faith. If an obvious pricing, availability or description error is discovered before your stay, we will contact you promptly to offer a correction, a suitable alternative or a refund of amounts paid where appropriate.

The total price, currency, included services, taxes, fees, deposit requirements and payment schedule applicable to your reservation are displayed before confirmation. Payments may be processed securely by third-party payment providers. You authorise the collection of amounts due under the selected rate and booking conditions.

Any locally payable charge not included in the online total will be identified where required. You remain responsible for bank, card-conversion or similar charges imposed by your own payment provider.

The cancellation and amendment rules shown for your selected rate during checkout and in the confirmation apply to your reservation. Requests to change dates, guests or apartments are subject to availability and may change the price. A no-show, late arrival or early departure does not create a refund unless the applicable booking policy states otherwise or mandatory law requires it.

If you booked through another platform or travel provider, requests and refunds must normally be handled under that provider’s process and the conditions accepted there.

Check-in and check-out times, access instructions and identity requirements are provided in your confirmation and Stay Guide. Please contact MindHome promptly if you expect to arrive late or experience an access problem.

Entry codes, QR credentials, lock-box codes and keys are personal to your reservation. They must be kept secure, used only during the confirmed stay and not shared with anyone who is not a registered guest.

Guests must use the apartment responsibly, respect neighbours and follow the house rules and reasonable safety instructions communicated before or during the stay.

• Do not exceed the confirmed occupancy or allow unregistered overnight guests without prior approval.
• Do not use the apartment for unlawful activity, disruptive gatherings or commercial activity without written permission.
• Avoid excessive noise, especially during local quiet hours, and respect all shared building areas.
• Follow the smoking, pet and visitor conditions stated for the selected apartment and reservation.
• Supervise children and anyone who requires assistance, and use all equipment only for its intended purpose.

Please report accidental damage, breakage, lost keys or a maintenance issue as soon as possible so we can help. To the extent permitted by applicable law and the accepted booking conditions, the booking guest may be responsible for substantiated costs caused by deliberate, negligent or unauthorised use, including damage, missing items, exceptional cleaning or replacement access devices.

MindHome will provide an explanation and reasonable supporting information before seeking an additional payment where practicable.

We take reasonable care to provide the confirmed apartment and advertised essential services. Temporary interruptions caused by maintenance, utility providers, building systems or events beyond reasonable control may occasionally occur. We will act reasonably to reduce disruption and offer assistance appropriate to the circumstances.

If MindHome cannot provide the confirmed stay because of a serious issue, we may offer a comparable alternative, a date change or a refund for the affected accommodation, subject to applicable law and the circumstances.

Nothing in these terms excludes or limits liability that cannot legally be excluded, including liability for fraud or for death or personal injury caused by negligence. Subject to mandatory law, MindHome is responsible for direct and reasonably foreseeable loss caused by a breach of our obligations, but not for loss caused by the guest, an unrelated third party or an event outside reasonable control.

Guests are responsible for securing personal belongings and following safety information. Third-party transport, parking, restaurant, attraction and other services mentioned on the website or in the City Guide are supplied independently under their own terms.

Personal information is handled as described in our Privacy Policy. The secure booking process may also present the privacy terms of Hostaway, a payment provider or another service involved in your reservation.

Please contact info@mindhome.gr promptly if a problem arises so we have an opportunity to resolve it. These terms are governed by Greek law, without removing any mandatory consumer rights that apply in your country of residence. Any dispute will be handled by the competent courts determined under applicable law.

We may update these terms for future website use and reservations. The terms accepted when your reservation is confirmed continue to govern that booking unless a change is required by law or agreed with you.